Privacy Policy

Information We Collect

Chronocognia Media collects information that helps us provide exceptional culinary experiences and services to our customers across Canada.

Personal Information

When you interact with our services, we may collect:

• Contact details including name, email address, and phone number
• Shipping and billing addresses for product delivery
• Payment information processed through secure payment gateways
• Culinary preferences and dietary requirements you share with us
• Communication records including emails and customer service interactions
• Account credentials for our member portal access

Automated Collection

Our website automatically collects certain technical information:

• IP address and device information for security purposes
• Browser type and version for compatibility optimization
• Pages visited and time spent on our platform
• Referring website details for marketing analysis
• Cookies and similar technologies as described in our Cookie Policy

How We Use Your Information

We utilize collected information to enhance your culinary journey with Chronocognia Media:

Service Delivery

• Process orders and deliver culinary products across Canada
• Provide access to cooking masterclasses and digital content
• Manage your subscription and account preferences
• Send order confirmations and shipping notifications
• Personalize recipe recommendations based on your preferences

Communication

• Respond to customer inquiries and provide support
• Send service-related announcements and updates
• Share seasonal culinary tips and cooking techniques
• Notify about new product launches and exclusive offers
• Request feedback to improve our services

Information Sharing and Disclosure

We respect your privacy and only share information under specific circumstances:

Service Providers

• Shipping partners for product delivery across Canadian provinces
• Payment processors for secure transaction handling
• Cloud hosting services for data storage and platform operation
• Marketing platforms for service communication (with opt-out options)
• Analytics tools to understand and improve user experience

Legal Requirements

• Compliance with Canadian federal and provincial laws
• Response to valid legal processes or government requests
• Protection of our rights, property, and safety
• Investigation of potential fraud or security issues
• Enforcement of our Terms of Service agreements

Data Security

We implement comprehensive security measures to protect your information:

Protection Measures

• Encryption of sensitive data during transmission and storage
• Regular security assessments and vulnerability testing
• Access controls limiting employee data access to need-to-know basis
• Secure payment processing through PCI-compliant providers
• Continuous monitoring for unauthorized access attempts

Data Retention

• Active account data retained while account remains active
• Transaction records maintained for seven years as required by Canadian law
• Marketing preferences stored until consent withdrawal
• Inactive account data archived after two years of inactivity
• Secure deletion procedures for data no longer required

Your Rights and Choices

Canadian privacy laws provide you with specific rights regarding your personal information:

Access and Control

• Request access to personal information we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent for marketing communications at any time
• Request deletion of personal information under certain conditions
• Object to processing of personal data for direct marketing

Preferences

• Adjust cookie preferences through our Cookie Settings
• Opt-out of promotional emails using unsubscribe links
• Manage notification preferences in your account settings
• Control data sharing for analytics purposes
• Set communication frequency and channel preferences

International Data Transfers

As a Canadian company serving customers nationally, we handle data with care:

Data Location

• Primary data storage within Canadian data centers
• Some service providers may process data in other countries
• International transfers only to jurisdictions with adequate protection
• Contractual safeguards for cross-border data transfers
• Transparency about data location in our service agreements

Canadian Privacy Laws

• Compliance with Personal Information Protection and Electronic Documents Act (PIPEDA)
• Adherence to provincial privacy legislation where applicable
• Respect for digital privacy rights of Canadian residents
• Regular privacy impact assessments for new services
• Designated Privacy Officer responsible for compliance

Policy Updates

We may update this Privacy Policy to reflect changes in our practices:

Notification

• Significant changes communicated via email to active users
• Policy updates posted on our website with clear effective dates
• Opportunity to review changes before they take effect
• Continued use of services indicates acceptance of updated terms
• Archive of previous policy versions available upon request

Contact Information

For privacy-related inquiries or to exercise your rights, contact our Privacy Officer:

• Email: privacy@chronocognia.media
• Phone: +1 4372792965
• Mail: 123 Culinary Avenue, Toronto, ON M5V 2T6, Canada
• Response timeframe: Within 30 days of receipt
• Complaint escalation process available if unsatisfied with response