Terms of Service

Acceptance of Terms

By accessing and using Chronocognia Media's services, you agree to be bound by these Terms of Service and our Privacy Policy.

Service Description

Chronocognia Media provides culinary education services, artisanal food products, and cooking experiences through various platforms including:

• Online cooking masterclasses and tutorials
• Artisanal spice blends and ingredient collections
• Digital recipe content and cooking guides
• Subscription-based culinary experiences
• Personalized cooking consultation services
• Physical product delivery across Canada

Eligibility Requirements

• Must be at least 18 years of age to create an account
• Valid payment method required for subscription services
• Canadian residential address for physical product delivery
• Agreement to receive electronic communications
• Compliance with all applicable Canadian laws and regulations

Account Registration and Security

Maintaining account security is essential for protecting your culinary journey with us.

Registration Requirements

• Provide accurate and complete registration information
• Maintain and update information to keep it current
• Use a strong, unique password for your account
• Notify us immediately of any unauthorized account access
• One account per individual unless explicitly authorized

Account Responsibilities

• You are responsible for all activities under your account
• Maintain confidentiality of your login credentials
• Immediately report suspected security breaches
• Ensure proper logout from shared devices
• Account transfer or sale to third parties is prohibited

Subscription Services

Our subscription offerings provide ongoing access to premium culinary content and products.

Subscription Terms

• Monthly or annual billing cycles available
• Automatic renewal unless canceled before billing date
• Price changes communicated 30 days in advance
• Service begins immediately upon payment confirmation
• No refunds for partial subscription periods

Cancellation Policy

• Cancel anytime through your account dashboard
• Service continues until end of paid billing period
• No prorated refunds for early cancellation
• Reactivated subscriptions subject to current pricing
• Final cancellation confirmation provided via email

Product Orders and Delivery

Physical product delivery available across Canadian provinces and territories.

Order Processing

• Order confirmation sent via email upon purchase
• Shipping confirmation with tracking information provided
• Typical processing time: 1-3 business days
• Delivery timeframe: 3-10 business days across Canada
• Remote area deliveries may experience additional delays

Shipping and Delivery

• Free shipping on orders over $75 within Canada
• Standard shipping rates apply to orders under $75
• Expedited shipping options available at additional cost
• Signature required for high-value deliveries
• Delivery issues must be reported within 14 days

Returns and Refunds

We strive for complete satisfaction with our culinary products and services.

Digital Content

• No refunds for digital content once accessed or downloaded
• Technical issues addressed through customer support
• Content availability guaranteed for subscription duration
• Access restoration available for technical problems
• Content updates provided at our discretion

Physical Products

• 30-day return policy for unopened, unused products
• Original packaging required for all returns
• Return shipping costs responsibility of customer
• Refund processing time: 5-10 business days
• Perishable items and custom blends are final sale

Intellectual Property

All content provided through Chronocognia Media services is protected by intellectual property laws.

Ownership Rights

• Recipes, videos, and content are proprietary material
• Trademarks and logos are property of Chronocognia Media
• Website design and user interface are protected works
• Spice blend formulations are trade secrets
• All digital content copyright Chronocognia Media

Usage Rights

• Personal, non-commercial use of content permitted
• Sharing recipes with family and friends allowed
• Commercial use of content strictly prohibited
• No modification or derivative works without permission
• Attribution required when sharing our content

User Conduct and Responsibilities

Maintaining a respectful and lawful environment enhances everyone's culinary experience.

Prohibited Activities

• Sharing account access with unauthorized users
• Reverse engineering or copying our platform
• Uploading malicious code or viruses
• Harassing other community members
• Commercial resale of our content or products

Content Guidelines

• Respect intellectual property rights of others
• No offensive, discriminatory, or harmful content
• Professional and respectful communication
• Accurate representation in reviews and feedback
• Compliance with Canadian content regulations

Limitation of Liability

Understanding the scope of our responsibilities helps ensure clear expectations.

Service Availability

• No guarantee of uninterrupted service availability
• Scheduled maintenance may cause temporary downtime
• Not liable for third-party service interruptions
• Emergency maintenance performed as needed
• Service status updates provided during extended outages

Liability Cap

• Maximum liability limited to amount paid for services
• Not liable for indirect or consequential damages
• No liability for improper use of culinary products
• Users assume responsibility for kitchen safety
• Consult healthcare professionals for dietary concerns

Governing Law and Dispute Resolution

These terms are governed by Canadian law with specific dispute resolution procedures.

Legal Framework

• Governed by laws of Ontario and applicable federal law
• Legal proceedings in Toronto, Ontario courts
• Compliance with Canadian consumer protection laws
• Adherence to Canadian competition regulations
• Respect for provincial jurisdiction where applicable

Dispute Process

• Informal resolution attempted before formal proceedings
• 30-day negotiation period required
• Mediation option available for unresolved disputes
• Class action waivers included in arbitration agreement
• Small claims court access preserved for eligible claims

Contact Information

For questions about these Terms of Service, please contact us:

• Email: legal@chronocognia.media
• Phone: +1 4372792965
• Mail: 123 Culinary Avenue, Toronto, ON M5V 2T6, Canada
• Response Time: Within 5 business days
• Business Hours: Monday-Friday, 9:00 AM - 6:00 PM EST